Acceptable Use and Honest-Use Policy

1. Purpose of this policy

FlightReservation.co.in is operated by Pro Lifeset Overseas Private Limited, Shop No. 2, near PRTC Workshop, Nabha Road, Patiala 147001, Punjab, India. This policy takes effect on 11 November 2026 and forms part of our Terms and Conditions.

Our documents are genuine: a real airline reservation, a real hotel booking. They stay honest only if they are described honestly. This policy sets out what you may and may not do with them, and when we will refuse an order.

2. What the documents are for

We sell flight reservations and hotel bookings to be used as supporting evidence in visa applications. They show a consulate the trip you intend to take: the route and dates you plan to fly, and where you plan to stay. That is their only intended use.

3. Describe the document truthfully

• Call a flight reservation a reservation, itinerary or booking on hold. Never call it a ticket, a paid ticket or a confirmed purchase.
• If a form or an officer asks whether you have bought your ticket, answer truthfully that you hold a reservation and have not yet paid for a ticket.
• If a consulate specifically requires a paid, issued ticket, a reservation does not meet that requirement. Do not submit ours in its place.
• Describe a hotel booking as a booking that has not been prepaid, if you are asked.

4. Do not alter the document

You must not edit, crop, re-type, merge or otherwise change the PDF. That includes names, dates, routes, booking references, prices, status wording and any airline, hotel or platform details. If something on the document is wrong, tell us on WhatsApp at +91 91155 80911 and we will deal with it under the Cancellation and Refund Policy. If your plans have changed, place a new order. An altered document is a forged document, and the responsibility for it is entirely yours.

5. Follow the consulate's rules

Every consulate sets its own rules about what it accepts as proof of travel plans and accommodation. Checking and following those rules is your responsibility. We do not give visa advice and cannot tell you what a particular consulate will accept. We are not affiliated with any embassy, consulate, VFS Global, BLS, airline or hotel.

6. Uses that are not allowed

• Presenting a reservation as a paid or issued ticket to anyone.
• Using a reservation to get past airline check-in or immigration onward-ticket checks dishonestly.
• Using the document to deceive an employer, bank, landlord, insurer, court or any other person about travel that has been paid for.
• Ordering in a name that is not the traveller's real name as shown in the passport.
• Ordering for another adult without that person's knowledge and consent.
• Reselling our documents as paid tickets, or passing them on with misleading descriptions.
• Using the document as part of any fraud or other unlawful act.

7. Real identity only

Every reservation and booking is made in the traveller's or guest's real name, spelled as in the passport. We do not issue documents in invented names, in someone else's name, or with identity details we have reason to believe are false. We may ask you to confirm the passport spelling before we issue.

8. Orders for children

Orders for travellers under 18 must be placed by a parent or guardian. The adult placing the order is responsible for the accuracy of the child's details and for how the document is used.

9. Honest dealings with us

• Give us true and complete trip details.
• Pay only through the secure payment link we send, using a payment method you are authorised to use.
• Do not raise a chargeback for an order that was issued correctly. If you think something is wrong, ask us first.
• Do not abuse, threaten or harass our staff.
• Do not attempt to interfere with the website, scrape it in bulk, or impersonate us.

10. When we refuse or stop an order

We refuse orders that we believe are intended for fraud, for dishonestly getting past airline check-in or immigration onward-ticket checks, or that use a false identity. We may ask questions about the purpose of an order where something does not add up, and we may refuse if we are not satisfied with the answers.

If we refuse an order after payment and before the document is issued, we refund the payment in full. We do not have to explain our reasons in detail where doing so would help someone get around these rules.

11. If misuse comes to light after issue

If we learn that a document we issued has been altered or misused, we may refuse any further orders from the person involved. No refund is due for a document that was issued correctly and then misused. We will cooperate with a lawful request from a court, the police or another authority, and may share order records where the law requires it.

12. Your responsibility

You are responsible for how you use the document and for the consequences of misuse, which can include visa refusal, a ban on future applications, or legal action by the authorities concerned. We are not liable for loss that results from use that breaks this policy. Our liability for any order is in any case limited to the amount you paid for it.

13. Reporting misuse

If you believe one of our documents has been altered or misused, or that someone is impersonating FlightReservation.co.in, tell us on WhatsApp at +91 91155 80911, or write to the Grievance Officer, Pro Lifeset Overseas Private Limited, at the postal address in section 1. We acknowledge reports and complaints within 48 hours and resolve them within 30 days.

14. Law

This policy is governed by the laws of India, including the Information Technology Act 2000 and the Consumer Protection Act 2019. The courts at Patiala, Punjab have jurisdiction.