Delivery Policy

1. What is delivered

FlightReservation.co.in, operated by Pro Lifeset Overseas Private Limited, Shop No. 2, near PRTC Workshop, Nabha Road, Patiala 147001, Punjab, India, delivers digital documents only. This policy takes effect on 11 November 2026.

• Flight reservation: a PDF showing a genuine airline reservation in the traveller's name with a booking reference (PNR) that can be checked on the airline's website while the hold is live.
• Hotel booking: a PDF confirmation of a hotel booking in the guest's name that can be verified with the property or the booking platform.

2. No physical shipping

We do not ship anything by post or courier. There are no shipping charges, no shipping address and no tracking number. If you need a paper copy for your application, print the PDF yourself, without altering it.

3. How delivery works

The document is delivered to the WhatsApp number the order came from. Delivery is complete when the PDF has been sent to that chat.

• You message us on WhatsApp at +91 91155 80911 with your trip details and the passport spelling of each name.
• We confirm the details and price and send a secure payment link.
• You pay by UPI, card or net banking through the licensed Indian payment gateway.
• We issue the document and send the PDF to you in the same WhatsApp chat.

4. Delivery time

During office hours, Monday to Saturday, 10:00 to 18:00 IST, delivery normally takes about 30 minutes from the time your payment is confirmed. This is our usual time, not a guaranteed one. Some orders take longer, for example a booking with several travellers, an unusual route, or a moment when an airline or hotel system is slow.

If your appointment is close, tell us when you order so we know the deadline you are working to.

5. Orders outside office hours

You can message us and pay at any time, but documents are issued only during office hours. An order paid after 18:00 IST, before 10:00 IST or on a Sunday is issued when the office next opens. Please allow for this if you have an early appointment.

6. What can delay delivery

• Details that are missing, unclear or do not match the passport spelling. We will ask you to confirm before issuing.
• A payment that has not yet been confirmed by the payment gateway.
• An outage or slowdown at an airline, hotel, booking platform, the payment gateway or WhatsApp.
• A route or date on which no suitable reservation is available. We will tell you and offer an alternative or a refund.

7. If we cannot deliver

If we cannot issue your document within 24 office hours of receiving your payment, you get a full refund. You may choose to wait instead if that suits you better. The Cancellation and Refund Policy has the details.

8. Check the document when it arrives

Open the PDF as soon as you receive it and check every name, date and city against your passport and your plans. If anything differs from what you confirmed in writing on WhatsApp, tell us straight away and we will correct it free or refund you in full.

For a flight reservation, you can also check the booking reference on the airline's website. Do this soon after delivery, while the hold is live.

9. How long the reservation stays live after delivery

The airline decides how long a reservation is held, not us. It is typically from 48 hours up to roughly two weeks, depending on the airline and route. After the hold lapses the airline may cancel the reservation automatically, and the booking reference may stop showing on its website.

Order at a time that keeps the reservation live when your application is likely to be looked at. If your appointment is further away, ask for the extended-hold flight reservation, priced at ₹1,770 for one traveller, with additional travellers quoted on WhatsApp.

10. If the PDF does not reach you

If you have paid and have not received the document or a message from us within the times above, message us on WhatsApp. If the file will not open or was deleted from your phone, ask us and we will send it again in the same chat while the order record is held.

Re-sending the PDF does not extend the airline's hold. If the reservation has lapsed, a new order is needed.

11. Keep your copy safe

Save the PDF somewhere safe as soon as it arrives. Do not edit, crop or alter it. Treat it like any other document carrying your name and travel plans, and share it only with the consulate, visa centre or person who needs it.

12. Delivery complaints

For any delivery problem, message us on WhatsApp at +91 91155 80911. If it is not resolved, write to the Grievance Officer, Pro Lifeset Overseas Private Limited, at the postal address in section 1 or on WhatsApp. We acknowledge complaints within 48 hours and resolve them within 30 days. Indian law governs this policy and the courts at Patiala, Punjab have jurisdiction.