Terms and Conditions

1. Who we are

FlightReservation.co.in is operated by Pro Lifeset Overseas Private Limited, Shop No. 2, near PRTC Workshop, Nabha Road, Patiala 147001, Punjab, India. In these terms, we, us and our mean that company, and you means the person who places an order or uses the website.

These terms take effect on 11 November 2026. By placing an order or using the website you agree to them, together with our Privacy Policy, Cancellation and Refund Policy, Delivery Policy, Disclaimer, Cookie Policy and Acceptable Use and Honest-Use Policy. If you do not agree, please do not order.

2. What we sell

We sell two documents that travellers use as supporting evidence in visa applications.

• Flight reservation: a genuine airline reservation held under the traveller's name, with a booking reference (PNR) that can be checked on the airline's website while the hold is live.
• Hotel booking: a confirmed hotel booking in the guest's name that can be verified with the property or the booking platform. You do not prepay the room.

3. What a flight reservation is not

A flight reservation is not a paid or issued ticket. It does not give you a seat on the aircraft and it cannot be used to check in or board. If you intend to travel, you must buy a ticket separately from an airline or travel agent.

Our fee for a hotel booking is a service fee for arranging the booking. It does not include the cost of the room.

4. Prices

All prices are in Indian rupees and include taxes.

• Flight reservation: ₹708 for the first traveller and ₹472 for each additional traveller on the same booking.
• Extended-hold flight reservation: ₹1,770 for one traveller. The price for additional travellers is quoted on WhatsApp.
• Hotel booking: ₹590 per hotel, whatever the number of guests.

5. How to order

Orders are accepted only on WhatsApp at +91 91155 80911. The website gives information and helps you start the chat; it does not take orders or payments by itself.

You send us your trip details and the spelling of each traveller's name exactly as it appears in the passport. We confirm the details and the price and send you a secure payment link. A contract between you and us is formed when your payment is received and we have accepted the order. We may decline any order before issuing the document, and if we do so after you have paid, we refund you in full.

6. Payment

Payment is made through a secure link from a licensed Indian payment gateway. You can pay by UPI, card or net banking. Your card details are handled by the payment gateway. We never see or store them.

Please pay only through the link we send you from our WhatsApp number.

7. Delivery

The document is delivered as a PDF on WhatsApp. Nothing is shipped physically. Delivery normally takes about 30 minutes after payment during office hours, Monday to Saturday, 10:00 to 18:00 IST. Orders paid outside office hours are issued when the office next opens. Full details are in the Delivery Policy.

8. How long a reservation stays live

The airline decides how long a reservation is held, not us. The hold typically lasts from 48 hours up to roughly two weeks, depending on the airline and route. The extended-hold option is meant for appointments that are further away.

After the hold lapses, the airline may cancel the reservation automatically, and the booking reference may then stop showing on the airline's website. This is how airline reservations normally work and it is not a fault in our service. Plan your order so that the reservation is live when your application is likely to be checked.

9. Your responsibilities

• Give us accurate details, and check them carefully before you confirm them in writing on WhatsApp. Names must match the passport.
• Check the PDF as soon as you receive it and tell us about any error straight away.
• Present the document as a reservation or itinerary and never as a paid ticket.
• Do not alter the PDF in any way.
• Follow the rules of the consulate or visa centre you apply to. Those rules are your responsibility to check.
• If the traveller is under 18, the order must be placed by a parent or guardian.

10. Orders we refuse

We refuse orders intended for fraud, orders meant to get past airline check-in or immigration onward-ticket checks dishonestly, and orders placed under a false identity. The Acceptable Use and Honest-Use Policy explains this in full and forms part of these terms.

11. No affiliation, no visa advice, no guarantee

We are not affiliated with any embassy, consulate, VFS Global, BLS, airline or hotel. We do not give visa advice. We do not guarantee that a visa will be granted, that a consulate will accept a particular document, or that an appointment will go a particular way. The decision on any visa application belongs to the authority that receives it.

12. Cancellations and refunds

You get a 100% refund if you cancel before the document is issued. After issue, there is no refund for a change of mind, changed dates, a visa refusal or a changed appointment. If we make an error against what you confirmed in writing on WhatsApp, we correct it free or refund you in full. If we cannot issue the document within 24 office hours, we refund you in full. A change of dates or route after issue needs a new order. The Cancellation and Refund Policy sets out the complete rules.

13. Limit of our liability

Our total liability to you for any order, whatever the cause, is limited to the amount you paid us for that order. We are not liable for indirect or consequential losses such as visa fees, appointment fees, travel costs, lost bookings or lost time.

We are not responsible for things outside our control, including decisions of airlines, hotels, booking platforms, consulates and visa centres, outages of airline systems, WhatsApp or the payment gateway, and the airline's decision on when a hold ends. Nothing in these terms removes any right you have under Indian consumer law that cannot legally be excluded.

14. Website content

The text, design and other content of the website belong to us or are used with permission. You may read and share links to it for personal use. You may not copy it for commercial use or use it to pass yourself off as us.

15. Complaints and grievance officer

If something has gone wrong, message us on WhatsApp at +91 91155 80911 first, so we can put it right quickly. You can also write to the Grievance Officer, Pro Lifeset Overseas Private Limited, Shop No. 2, near PRTC Workshop, Nabha Road, Patiala 147001, Punjab, India. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

16. Governing law and courts

These terms are governed by the laws of India, including the Consumer Protection Act 2019, the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000. The courts at Patiala, Punjab have jurisdiction over any dispute, subject to any right you have under consumer law to approach another forum.

17. Changes to these terms

We may update these terms from time to time. The version published on the website on the day you pay applies to your order. If any part of these terms is found to be unenforceable, the rest continues to apply.