Privacy Policy

1. Who is responsible for your data

FlightReservation.co.in is operated by Pro Lifeset Overseas Private Limited, Shop No. 2, near PRTC Workshop, Nabha Road, Patiala 147001, Punjab, India. We decide why and how your personal data is used for this service, which makes us the data fiduciary under the Digital Personal Data Protection Act 2023.

This policy takes effect on 11 November 2026. It covers the website and the orders you place with us on WhatsApp.

2. What we collect when you order

When you order on WhatsApp we collect the following, directly from you:

• The name of each traveller or guest, as written in the passport.
• Travel dates and route for a flight reservation, or the city, dates and stay details for a hotel booking.
• Your WhatsApp number and the messages you exchange with us about the order.
• Payment status: whether the payment link was paid, the amount, and the reference for the transaction.

3. What we do not collect

We ask only for what is needed to issue the document. Please do not send us information we have not asked for.

• Card numbers, CVV, UPI PIN or net banking passwords. These are entered on the payment gateway's page and handled by the gateway. We never see them.
• Anything you have not given us. We do not buy data about you from other sources.
• Advertising profiles. The website has no advertising cookies.

4. What the website itself stores

When you use the trip-request feature on the website, the site stores anonymous details of the request: the service chosen, country, cities, dates, number of travellers and the page the request came from. These records do not contain your name. They are kept in a database hosted in Mumbai, India, provided by Supabase. The website is hosted on Vercel.

As with any website, the hosting systems process basic technical information needed to deliver pages to your device.

5. Why we use your data

We process your data on the basis of the consent you give when you send us your details to place an order, and for the legitimate uses the law permits, such as meeting legal obligations.

• To create the flight reservation or hotel booking you ordered, in the correct name and for the correct dates.
• To send you the payment link and deliver the PDF on WhatsApp.
• To answer your questions, correct errors and handle refunds and complaints.
• To keep the order and tax records the law requires.
• To detect and refuse fraudulent or dishonest orders.
• To understand, from anonymous request data, which services and routes people ask for, so we can improve the site.

6. Who we share it with

We do not sell your data, and we do not share it for anyone else's marketing. We share it only where the service cannot work otherwise:

• Airlines and reservation systems, to create the reservation in the traveller's name.
• Hotels and booking platforms, to create the booking in the guest's name.
• The licensed Indian payment gateway, to process your payment and any refund.
• WhatsApp, which carries our conversation with you under its own terms and privacy policy.
• Supabase and Vercel, which host the database and the website.
• Government authorities or courts, where the law requires us to disclose information.

7. Where your data is kept

The website's request database is hosted in Mumbai, India. Some of the providers named above, such as airlines, hotels, booking platforms, WhatsApp and the website host, operate systems outside India, and the details needed for your reservation will pass through those systems. An international flight or hotel booking cannot be created without this.

8. How long we keep it

When a period ends we delete the data or make it anonymous, unless a law or an open dispute requires us to keep it longer.

• Order records: 8 years, where tax law requires it.
• WhatsApp chats about orders: 24 months.
• Website request logs: 12 months.

9. How we protect it

Access to order information is limited to staff who need it to issue documents and handle support. Payments run through the payment gateway's secure page, not through us. The website database is access-controlled. No system is perfectly secure, but if a breach affecting your personal data occurs we will inform you and the authorities as the law requires.

10. Your rights

Under the Digital Personal Data Protection Act 2023 you can:

• Ask what personal data we hold about you and how it has been used.
• Ask us to correct or update data that is wrong or incomplete.
• Ask us to erase data we no longer need to keep by law.
• Withdraw your consent. This does not undo what was done before withdrawal, and we may be unable to serve an order without the data.
• Nominate another person to exercise your rights if you die or become incapacitated.
• Complain to our Grievance Officer and, if you are not satisfied, to the Data Protection Board of India.

11. Children

Orders for travellers under 18 must be placed by a parent or guardian, who gives consent for the child's details to be used. We use a child's data only to issue the document ordered. We do not track children or direct advertising at them.

12. Cookies

The website does not use advertising cookies. See the Cookie Policy for details.

13. Grievance Officer

For any privacy request or complaint, contact the Grievance Officer, Pro Lifeset Overseas Private Limited, Shop No. 2, near PRTC Workshop, Nabha Road, Patiala 147001, Punjab, India, or message us on WhatsApp at +91 91155 80911. We acknowledge within 48 hours and resolve within 30 days. We may ask you to confirm your identity, usually from the WhatsApp number used for the order, before acting on a request.

14. Law and changes

This policy is governed by Indian law, including the Digital Personal Data Protection Act 2023 and the Information Technology Act 2000. We may update it when our practices or the law change. The current version is always on this page with its effective date.