Cancellation and Refund Policy

1. Scope

This policy applies to every flight reservation, extended-hold flight reservation and hotel booking ordered from FlightReservation.co.in, operated by Pro Lifeset Overseas Private Limited, Shop No. 2, near PRTC Workshop, Nabha Road, Patiala 147001, Punjab, India. It takes effect on 11 November 2026.

Our documents are made to order in a specific person's name for specific dates. Once issued, the work is done and cannot be returned. That is why the rules before and after issue are different.

2. Cancelling before the document is issued

If you cancel before we issue the document, you get a 100% refund of what you paid. To cancel, send a clear message on WhatsApp at +91 91155 80911 from the number you used to order. The cancellation counts from the time your message reaches us.

Because documents are normally issued within about 30 minutes during office hours, the window to cancel is short. If your message arrives after the document has been issued, the after-issue rules apply. Orders paid outside office hours can be cancelled for a full refund at any time before the office opens and issues them.

3. After the document is issued

Once the document has been issued, there is no refund for any of the following:

• A change of mind, or deciding you no longer need the document.
• Changed travel dates or a changed route.
• A visa refusal, or any other decision by a consulate or visa centre.
• A cancelled, moved or missed visa appointment.
• An error in details that you gave us and confirmed in writing on WhatsApp.
• The airline ending the hold or cancelling the reservation after the hold period lapses.

4. Why a lapsed hold is not a refund reason

The airline decides how long a reservation stays live, not us. Holds typically run from 48 hours up to roughly two weeks depending on the airline and route, and the airline may cancel the reservation automatically once the hold lapses. This is the normal life of an airline reservation. If your appointment is further away, ask for the extended-hold option before you order.

5. If we make an error

If the document we issue has the wrong name, date or route compared with what you confirmed in writing on WhatsApp, that is our error. You choose the remedy: a free correction, or a full refund.

Check the PDF as soon as you receive it and report any error promptly on WhatsApp, so the correction reaches you before you need the document. The written WhatsApp conversation is the record we both rely on to decide whether an error was ours.

6. If we cannot issue in time

If we are unable to issue your document within 24 office hours of receiving your payment, you get a full refund. Office hours are Monday to Saturday, 10:00 to 18:00 IST, and the 24 hours are counted in office hours only. If you would rather wait for the document than take the refund, tell us and we will keep working on it.

7. Changing dates or route after issue

A reservation or booking that has been issued cannot be edited to new dates or a new route. A change after issue needs a new order at the normal price. The earlier order is not refunded, because it was issued correctly as ordered.

8. Orders we decline

If we decline an order after you have paid, for example because we cannot arrange what you asked for or because the order breaks our Acceptable Use and Honest-Use Policy, and no document has been issued, we refund the payment in full.

9. How to ask for a refund

We review the request against the WhatsApp record and tell you whether it is approved. If we refuse a refund, we tell you the reason.

• Message us on WhatsApp at +91 91155 80911 from the number used for the order.
• Tell us which order it is and why you are asking for a refund.
• If the reason is an error in the document, send the PDF or a screenshot showing the error.

10. How and when refunds are paid

Approved refunds are sent to the original payment method within 5 to 7 working days after approval. We do not refund in cash or to a different account or card. Once we have released the refund, the time it takes to show in your account depends on your bank or UPI app.

11. Chargebacks and payment disputes

If you think a payment was wrong, please ask us first. Most problems are sorted out on WhatsApp far faster than a bank dispute. If a chargeback is raised for an order that was issued correctly, we will give the bank and the payment gateway the WhatsApp record, the payment confirmation and proof of delivery.

12. Complaints

If you disagree with a refund decision, write to the Grievance Officer, Pro Lifeset Overseas Private Limited, at the postal address in section 1, or on WhatsApp. We acknowledge complaints within 48 hours and resolve them within 30 days.

This policy does not take away any right you have under the Consumer Protection Act 2019 or the Consumer Protection (E-Commerce) Rules 2020. Indian law governs it and the courts at Patiala, Punjab have jurisdiction.